Welcome to our FAQ page! We’ve compiled answers to the most common questions about our western-inspired fashion, shipping policies, and more. If you don’t find what you’re looking for, our Sunrise, FL-based customer care team is always happy to help at [email protected].
About Our Products
Q: What style of clothing does Wrangler Fashion Shop specialize in?
A: We specialize in western-inspired fashion that blends heritage style with contemporary trends. Our collection includes dresses, jeans, pants, shorts, skirts, and tops that combine rugged western elements with modern silhouettes.
Q: Where are your products made?
A: All our products are carefully selected for quality and style from our headquarters in Sunrise, FL. While we source materials globally, every piece is chosen to meet our western fashion aesthetic standards.
Q: Do you offer plus sizes?
A: We currently focus on standard sizing for our western-inspired collections, but we’re always expanding our offerings. Check back regularly or sign up for our newsletter to stay updated on new size options.
Ordering & Account Questions
Q: How do I create an account?
A: During checkout, you’ll have the option to create an account by providing your email address and creating a password. This will allow you to track orders, save favorites, and check out faster in the future.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to get your western wear to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Q: I forgot my password. How can I reset it?
A: Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password. If you don’t see the email, check your spam folder.
Shipping & Delivery
Q: Where do you ship?
A: We proudly ship worldwide, celebrating individuality across borders! Some remote areas in Asia and other locations may be excluded due to carrier limitations.
Q: What shipping options do you offer?
A: We offer two reliable shipping methods to get your western fashion to you:
- Express Shipping (10-15 days after dispatch via DHL/FedEx for $12.95 USD)
- Free Standard Shipping (15-25 days after dispatch via EMS for orders over $50)
Q: How long does order processing take?
A: We process orders within 1-2 business days (excluding weekends and holidays). You’ll receive shipping confirmation with tracking information via email once your order is dispatched.
Q: Will I have to pay customs fees?
A: International customers may be subject to import duties, taxes, or customs fees. These charges are the responsibility of the recipient and vary by country. We recommend checking with your local customs office for estimates.
Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Q: Is my payment information secure?
A: Absolutely! We use industry-standard encryption to protect your payment information. All transactions are processed through secure payment gateways.
Q: Why was my payment declined?
A: Payment declines can happen for various reasons including insufficient funds, incorrect card details, or your bank’s security measures. Please verify your information and try again, or contact your bank for assistance.
Returns & Exchanges
Q: What is your return policy?
A: We want you to love your western wear! You may return unworn, unwashed items with tags attached within 15 days of delivery for a refund or exchange. Please note that original shipping fees are non-refundable.
Q: How do I initiate a return?
A: Email our customer care team at [email protected] with your order number and the items you wish to return. We’ll provide return instructions and the appropriate address.
Q: When will I receive my refund?
A: Once we receive and process your return, refunds are typically issued within 5-7 business days. The timing depends on your bank or payment provider.
Q: Do you offer exchanges?
A: Yes! We’re happy to exchange items for a different size or color, subject to availability. Contact us within the return window to arrange an exchange.
Contact & Support
Q: How can I contact customer service?
A: Our Sunrise, FL-based team is here to help! Email us at [email protected] for assistance with orders, styling advice, or any other questions about our western fashion collection.
Q: What are your customer service hours?
A: We’re available Monday through Friday, 9AM to 5PM EST. We strive to respond to all inquiries within 24 business hours.
Q: Where is your physical location?
A: Our headquarters is located at 4162 Tyler Avenue, Sunrise, FL 33323, USA. While we don’t have a public retail store at this location, we welcome your emails and online orders!
Happy styling from all of us at Wrangler Fashion Shop! We’re honored to be part of your western fashion journey.